HelpPayments and money
When a payment looks wrong
If an amount doesn't look right, a payout hasn't landed, or a customer says they were charged twice, tell us, and say it's about money. We look at those first.
Payout hasn't arrived
Check your schedule first: weekly payouts land on Fridays, and a brand-new account holds its first payout for seven days.
After that, bank transfers take their own time to appear on a statement even once Stripe has sent them.
The amount is less than the invoice
That's the payment fee coming out: 3.2% plus 30¢ on a card, or 1% capped at $20 on a bank payment. What reaches your bank is the total minus that.
A customer says they were charged twice
Don't try to sort this from the invoice. Get in touch and we'll look at the actual payments.
Say it's about money
When you write in, put it in the subject line. Anything involving a payment or a payout gets looked at ahead of everything else.
Related
Didn't answer it? Get in touch. We read every message.