HelpInvoices
Why an invoice still says unpaid
Nearly always one of four things: a bank payment still clearing, a payment made somewhere other than the link, a card that failed quietly, or the wrong invoice.
A bank payment still clearing
Bank payments take a few days. The customer has done their bit and the money is on its way. The invoice flips itself when it lands. Card payments are near-instant, so this only applies to bank.
They paid another way
Cash, a cheque, or a Venmo or Zelle transfer doesn't come through Fieldsmith, so nothing tells the invoice about it. Mark it paid yourself.
The card didn't go through
A declined card leaves the invoice unpaid. The customer usually knows, but not always, if they closed the tab.
Different invoice
Worth ruling out on a customer with several open. Check the amount matches what they say they paid.
Still not right
If none of those fit, get in touch. Anything money-related is worth us looking at rather than you guessing.
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