Support
Last updated: 2026-09-18
Something not working? Question about your account, an invoice, or a payment? We read every message.
Try the help centre first
Most questions have a written answer already: how invoices get built, what the payment fees are, what Fieldsmith doesn't do yet. Have a look before you type.
Email us
We answer during business hours, Eastern time, usually the same day. If it's about money (a payment that looks wrong, a payout that hasn't landed), say so in the subject line and we'll get to it first.
What to include
The email address you signed up with, and what you were doing when things went sideways. A screenshot helps if you have one, but don't sweat it if you're typing this from the truck.
The iPhone app
Fieldsmith for iPhone is on the App Store. Sign in with the same email and password you use on the web. It's the same account, same jobs, same invoices. The lock-screen card and the home screen widgets need iOS 16.2 or newer.
Billing and payments
Card and bank payments on your invoices are processed through Stripe. Your subscription can be managed anytime from Settings → Billing inside the app. If a customer's payment or one of your payouts looks off, email us. Don't wait on it.