HelpPayments and money
Refunding a customer
Refunds happen in your Stripe dashboard, which is where the payment actually lives. Once it's done, the invoice here will show as refunded.
How to do it
Log in to Stripe, find the payment, and refund it from there. Stripe knows the card and the payment; Fieldsmith only knows the invoice.
You'll want the customer's name and the amount to find the right payment.
What happens here afterwards
The invoice picks up the refund on its own and shows as refunded. You don't need to change anything in Fieldsmith.
Partial refunds
Stripe can do those too. Fieldsmith's invoice status is a simpler thing than Stripe's record, so for anything unusual, treat Stripe as the truth.
Why there's no button
It hasn't been built. It's a known gap rather than a decision that refunds should be hard. Get in touch if it's biting you.
Related
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