Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Fieldsmith, a field service management platform operated by Fieldsmith (“we,” “us,” or “our”). By creating an account or using the service, you agree to these Terms. If you don't agree, don't use the service.

1. Eligibility and account

You must be 18 or older and legally able to enter into a binding contract. If you're signing up on behalf of a business, you represent that you're authorized to bind that business. You're responsible for keeping your login credentials secure and for everything that happens under your account. Tell us immediately at support@fieldsmith.work if you suspect unauthorized access.

2. Subscriptions, billing, and free trial

Fieldsmith is offered under the following subscription plans: Solo ($49/mo or $39/mo billed annually), Crew ($99/mo or $79/mo billed annually), and Fleet ($199/mo or $159/mo billed annually). Pricing is in U.S. dollars and does not include applicable taxes, which may be added at checkout.

Free trial

New accounts include a 14-day free trial. No credit card is required to start the trial. You can cancel at any time during the trial without charge. If you add payment information and convert to a paid plan, your first billing cycle begins at the end of the trial.

Renewal and cancellation

Monthly plans renew every month. Annual plans renew every 12 months. You can cancel at any time from your workspace settings; cancellation takes effect at the end of the current billing period, and we do not issue refunds for partial periods except where required by law.

Price changes

We may change prices from time to time. We'll give you at least 30 days' notice before a price change takes effect on your account. If you don't accept the change, you can cancel before it applies.

Failed payments and chargebacks

If a charge fails or is reversed, we may retry the charge, suspend or downgrade your account, and require a different payment method. You agree to keep a current payment method on file. If you initiate a chargeback for a charge you owe, we may suspend the account immediately and recover the disputed amount plus reasonable processing fees. Don't use chargebacks as a substitute for our cancellation flow — email support@fieldsmith.work if a charge looks wrong and we'll work it out.

3. Acceptable use

You agree not to:

• Use the service for any unlawful purpose or in violation of any law.
• Upload or process data you don't have the right to process.
• Attempt to reverse-engineer, copy, or create derivative works of the service, except as permitted by applicable law.
• Interfere with or disrupt the service, probe for vulnerabilities without written authorization, or circumvent any rate limits or access controls.
• Use the service to send spam, phishing attempts, or any content that is deceptive, harassing, or infringing.
• Resell the service without our written permission.

We may suspend or terminate accounts that violate this section. We'll try to give you notice before suspension unless the violation is urgent or legally requires immediate action.

4. Your data and content

You own the customer records, job data, invoices, and other content you put into Fieldsmith (“Customer Data”). You grant us a limited license to host, process, display, and transmit Customer Data solely to provide and improve the service, as described in our Privacy Policy and Data Processing Addendum.

You're responsible for the accuracy and lawfulness of Customer Data, including obtaining any consent required under applicable privacy laws (for example, to record customer phone numbers, collect payment information, or track crew location).

On request or on account termination, we'll provide a reasonable export of your Customer Data in a machine-readable format. We retain and delete Customer Data as described in the Privacy Policy and DPA.

5. AI-powered features

Fieldsmith includes features that use large language models and other machine-learning systems — for example, AI-assisted scheduling and materials estimation. To provide these features, relevant Customer Data (such as job descriptions, crew availability, and materials lists) is sent to our AI sub-processor (currently Anthropic) for processing.

We do not use your Customer Data to train AI models. Our AI sub-processor is contractually bound not to use your data for model training. AI outputs may be imperfect; you're responsible for reviewing recommendations before acting on them, especially for pricing, scheduling, and anything that affects a customer relationship.

6. Beta and early-access features

From time to time we may label features as “beta,” “preview,” “early access,” or similar. Those features are provided as-is, may change or be discontinued without notice, may have higher error rates, and are not covered by any service-level commitment. Don't rely on a beta feature for anything you can't afford to lose.

7. Third-party services

Fieldsmith relies on third-party providers for things like payments, email delivery, mapping, hosting, AI processing, and error monitoring. Your use of those integrations may be governed by the providers' own terms. We are not responsible for third-party services or their content, but we're responsible for selecting reputable providers and contracting with them appropriately. The current sub-processors are described by category in our Data Processing Addendum, and the named list is available on request.

8. Payments (Stripe Connect)

If you accept payments through Fieldsmith, you'll connect a Stripe account via Stripe Connect. Stripe holds funds and processes payments directly; Fieldsmith does not take custody of customer funds. You're bound by Stripe's Connected Account Agreement. You're responsible for compliance with all applicable payment-card rules, sales tax, and refund obligations to your customers.

9. Warranty disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. WE DO NOT WARRANT THE ACCURACY OF AI-GENERATED RECOMMENDATIONS, AND WE DON'T WARRANT THAT ANY DATA WILL BE PRESERVED OR RECOVERABLE BEYOND THE BACKUPS DESCRIBED IN OUR DPA.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, OR LOST DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS, WHICHEVER IS GREATER. SOME JURISDICTIONS DON'T ALLOW THESE LIMITATIONS; IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MINIMUM EXTENT ALLOWED BY LAW.

11. Indemnification

You agree to defend, indemnify, and hold us harmless from any third-party claim arising from (a) your Customer Data, (b) your violation of these Terms, (c) your violation of any law or third-party right, or (d) any dispute between you and one of your end-customers. We'll indemnify you against third-party claims that the service itself (as provided by us and used as permitted) infringes a U.S. patent, copyright, or trademark; this is your sole and exclusive remedy for any infringement claim.

12. Termination

You can stop using the service and cancel at any time. We can suspend or terminate your account for material breach of these Terms after written notice and a reasonable chance to cure, or immediately if a breach is not curable, if you fail to pay, if you initiate a chargeback, or if your use creates legal or security risk for us or another user. On termination, your right to use the service ends. Sections that by their nature should survive termination (including sections 4, 9, 10, 11, 13, 15, and 17) survive.

13. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. Any dispute will be resolved exclusively in the state or federal courts located in Delaware, and both parties consent to personal jurisdiction there. You and Fieldsmith each waive any right to a jury trial. Neither party may bring a claim as a member of a class or representative action, and any claim must be brought within one year of the events giving rise to it or be permanently barred, except where applicable law prohibits a shorter limitation period.

14. Notices

We may give you notice by email to the address on your account, by in-product notice, or by posting to the service. Notices to us must be in writing to legal@fieldsmith.work. You're responsible for keeping your contact information current; notice is effective when sent.

15. Force majeure

Neither party is liable for any failure or delay caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, civil unrest, government action, labor disputes, internet or telecommunications failures, denial-of-service attacks, or outages or failures of third-party infrastructure providers (for example, cloud, database, or payment providers). The affected party will use reasonable efforts to mitigate the impact.

16. Customer reference

We may identify you as a Fieldsmith customer and use your business name and logo in customer lists, case studies, and on our website, in a manner consistent with your branding guidelines if you share them. You can opt out at any time by emailing legal@fieldsmith.work; we'll remove forward-facing references within a reasonable period.

17. General

• Entire agreement. These Terms, together with our Privacy Policy and Data Processing Addendum, are the entire agreement between you and Fieldsmith regarding the service and supersede any prior agreements on that subject.
• Severability. If any provision of these Terms is found unenforceable, the remaining provisions stay in full effect, and the unenforceable provision will be modified only to the extent needed to make it enforceable while preserving the original intent.
• No waiver. Our failure to enforce a provision of these Terms isn't a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms without notice in connection with a merger, acquisition, financing, or sale of assets, or to an affiliate.
• No third-party beneficiaries. These Terms don't create any rights for anyone other than you and Fieldsmith.
• Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
• U.S. export and sanctions. You represent that you aren't on any U.S. government denied-party list, and you won't access the service from a country subject to U.S. sanctions or in violation of U.S. export laws.
• Headings. Section headings are for convenience only and don't affect interpretation.

18. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll give you at least 14 days' notice by email or in-product notice before they take effect. Continued use of the service after the effective date means you accept the updated Terms. If you don't accept the updated Terms, your sole remedy is to cancel before they take effect.

19. Contact

Questions about these Terms? Email us at legal@fieldsmith.work or support@fieldsmith.work.